Title: forgot password
Last modified: March 2, 2022

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# forgot password

 *  Resolved [aidaasyafiqahh](https://wordpress.org/support/users/aidaasyafiqahh/)
 * (@aidaasyafiqahh)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/forgot-password-33/)
 * Hi, I didn’t get any link to reset my password when I click on ‘Reset my password’.
   Is there any setting that I missed? Thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [genetech](https://wordpress.org/support/users/genetech/)
 * (@genetech)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/forgot-password-33/#post-15418409)
 * Hi,
 * Please make sure the Password Reset Request template (PR Menu > Email Notifications–
   User Notifications) is enabled and has the ‘%reset_password_url%’ replacement
   key added.
    See Screenshot: [https://i.imgur.com/yUQWqXO.png](https://i.imgur.com/yUQWqXO.png)
 * Also, check that the emails are working on your website.
 * Thank you
    Pie Register Support
 *  Thread Starter [aidaasyafiqahh](https://wordpress.org/support/users/aidaasyafiqahh/)
 * (@aidaasyafiqahh)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/forgot-password-33/#post-15420903)
 * Hi,
    Thank you for replying. Where can I get the replacement key for ‘%reset_password_url%’?
   Do I have to create a page for users to enter their new password? Really sorry,
   I am new to WordPress. Thank you for your help
 *  Plugin Contributor [genetech](https://wordpress.org/support/users/genetech/)
 * (@genetech)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/forgot-password-33/#post-15421013)
 * Hi,
 * The replacement keys can be added using the dropdown for Replacement keys above
   the template.
    See Screenshot: [https://i.imgur.com/R8WCg8K.png](https://i.imgur.com/R8WCg8K.png)
 * Pie Register creates a Forgot Password page, by default. Go to Pages in your 
   WP admin and search. If you can’t find it, create a new page and then add the
   Forgot Password Form shortcode (PR Menu > Help – Shortcodes) to it.
 * Also, please check our documentation [here](https://pieregister.com/documentation/).
 * Let us know if you have any further queries.
 * Thank you
 *  Thread Starter [aidaasyafiqahh](https://wordpress.org/support/users/aidaasyafiqahh/)
 * (@aidaasyafiqahh)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/forgot-password-33/#post-15436531)
 * Hi, Thank you for your help
 *  Plugin Contributor [genetech](https://wordpress.org/support/users/genetech/)
 * (@genetech)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/forgot-password-33/#post-15440271)
 * Hi,
 * Can you please write the plugin review [here](https://wordpress.org/plugins/pie-register/#reviews).
   
   This keeps our team motivated.
 * Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘forgot password’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [genetech](https://wordpress.org/support/users/genetech/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/forgot-password-33/#post-15440271)
 * Status: resolved