{"id":58158,"date":"2020-09-11T13:03:25","date_gmt":"2020-09-11T07:03:25","guid":{"rendered":"https:\/\/rexthe-13187.sterre-lon.servebolt.cloud\/?post_type=docs&#038;p=58158"},"modified":"2025-12-15T15:01:04","modified_gmt":"2025-12-15T09:01:04","password":"","slug":"wp-vr-troubleshooting-common-issues","status":"publish","type":"docs","link":"https:\/\/rextheme.com\/docs\/wp-vr-troubleshooting-common-issues\/","title":{"rendered":"Troubleshooting Common Issues &#8211; WPVR"},"content":{"rendered":"\n<p>Searching for a solution to any issues you&#8217;re facing using <a href=\"https:\/\/rextheme.com\/wpvr\/\"><strong>WPVR &#8211; Quality WP Virtual Tour Creator<\/strong><\/a>?<\/p>\n\n\n\n<p>Here is a list for troubleshooting the common issues for <strong>WPVR<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Troubleshooting Common Issues On WPVR<\/strong><\/h2>\n\n\n\n<p>If it is a common issue, you might find the solution here:<\/p>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\"><strong><span style=\"text-decoration: underline;\">1.<\/span><\/strong> The virtual tour is not loading on the webpage.<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<ul class=\"wp-block-list\">\n<li>Go to your <strong>WordPress Dashboard<\/strong> > <strong>WPVR<\/strong> > <strong>Get Started<\/strong> > <strong>Settings<\/strong>.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the <strong>Enable Script Control<\/strong> option status.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"893\" height=\"212\" src=\"https:\/\/rextheme.com\/wp-content\/uploads\/2020\/09\/Troubleshooting-Virtual-Tour-Not-Loading.png\" alt=\"Troubleshooting Virtual Tour Not Loading\" class=\"wp-image-58174\" srcset=\"https:\/\/rextheme.com\/wp-content\/uploads\/2020\/09\/Troubleshooting-Virtual-Tour-Not-Loading.png 893w, https:\/\/rextheme.com\/wp-content\/uploads\/2020\/09\/Troubleshooting-Virtual-Tour-Not-Loading-300x71.png 300w, https:\/\/rextheme.com\/wp-content\/uploads\/2020\/09\/Troubleshooting-Virtual-Tour-Not-Loading-768x182.png 768w, https:\/\/rextheme.com\/wp-content\/uploads\/2020\/09\/Troubleshooting-Virtual-Tour-Not-Loading-110x26.png 110w, https:\/\/rextheme.com\/wp-content\/uploads\/2020\/09\/Troubleshooting-Virtual-Tour-Not-Loading-845x201.png 845w, https:\/\/rextheme.com\/wp-content\/uploads\/2020\/09\/Troubleshooting-Virtual-Tour-Not-Loading-407x97.png 407w\" sizes=\"auto, (max-width: 893px) 100vw, 893px\" \/><\/figure>\n\n\n\n<p>-> If the &#8220;<strong>Enable Script Control<\/strong>&#8221; option is turned <strong>On<\/strong>, turn it <strong>OFF<\/strong> and reload the tour page.<\/p>\n\n\n\n<p>If you wish to use this feature, you have to set the URLs of all the pages on your site with a virtual tour in the &#8220;<strong>List of Allowed Pages To Load WPVR Scripts<\/strong>&#8221; field.<\/p>\n\n\n\n<p>To learn more, <a aria-label=\"click here to control script and style loading for virtual tours (opens in a new tab)\" href=\"https:\/\/rextheme.com\/docs\/wp-vr-control-script-and-style-loading\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">click here to control script and style loading for virtual tours<\/a>. <\/p>\n\n\n\n<p>-> If the <strong>Enable Script Control<\/strong> option is turned <strong>OFF<\/strong>, there is a possibility that an optimization or caching plugin you&#8217;re using, is optimizing the WPVR JS assets.<\/p>\n\n\n\n<p>Go to the settings page of your optimization\/caching plugin and exclude WPVR plugin files from optimizing by the plugin. <\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\"><strong><span style=\"text-decoration: underline;\">2.<\/span><\/strong> The fullscreen button is not working on iPhone\/iPad.<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>This is actually a restriction issue from Apple itself due to their security reasons.<\/p>\n\n\n\n<p>Apple doesn&#8217;t allow any third-party application to use the full-screen feature on most browsers from their mobile devices.<\/p>\n\n\n\n<p>You will face this on all iPhone models and most iPad models, especially if you&#8217;re using the Safari or the Google Chrome browser.<\/p>\n\n\n\n<p>However, this issue is not appearing on some latest models of iPad.<\/p>\n\n\n\n<p>You can try to update the iOS version on your iPad, update your browser, reload the tour, and see if the issue presists.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\"><strong><span style=\"text-decoration: underline;\">3.<\/span><\/strong>  \u201c<strong>THE FILE (\u2026) COULD NOT BE ACCESSED.<\/strong>\u201d error message on the tour.<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Sometimes when you add a tour on your site, you might face this issue that rather than loading the tour it will give the error \u201cTHE FILE (\u2026) COULD NOT BE ACCESSED.\u201d<\/p>\n\n\n\n<p>This error shows up when you are running a website under \u201cHTTPS\u201d (secured with SSL certificate) whereas your image link is under \u201cHTTP\u201d (unsecured).<\/p>\n\n\n\n<p>To solve this issue, go to your <strong>WordPress Dashboard<\/strong> &gt; <strong>Settings<\/strong> &gt; <strong>General<\/strong>. <\/p>\n\n\n\n<p>Here make sure you have \u201chttps\u201d added to both \u201cWordPress Address (URL)\u201d and \u201cSite Address (URL)\u201d. <\/p>\n\n\n\n<p>That\u2019s it. Your virtual tour will load with no issues.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\"><strong><span style=\"text-decoration: underline;\">4.<\/span><\/strong> Can I edit the width and height of the virtual tour? <\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Yes, you can edit the width and height of your tour.<\/p>\n\n\n\n<p>You can also set a radius on the tour.<\/p>\n\n\n\n<p>Follow this documentation to <a aria-label=\"customize the width, height, and radius of the tour (opens in a new tab)\" href=\"https:\/\/rextheme.com\/docs\/wp-vr-embed-a-virtual-tour\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">customize the width, height, and radius of the virtual tour<\/a>.  <\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\"><strong><span style=\"text-decoration: underline;\">5.<\/span><\/strong> How can I use panoramas captured with mobile to create a virtual tour?<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>Yes, you can use the panorama images captured with Mobile phones to create a virtual tour.<\/p>\n\n\n\n<p>Follow this <a href=\"https:\/\/rextheme.com\/docs\/create-virtual-tour-with-mobile-phone-panorama\/\" target=\"_blank\" aria-label=\"documentation to create virtual tours with mobile phone panorama images (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">documentation to create virtual tours with mobile phone panorama images<\/a>. <\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\"><strong><span style=\"text-decoration: underline;\">6.<\/span><\/strong> YouTube 360 Degree Video Not Working on Android Device.<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<p>First, make sure that you&#8217;re using the latest version of WPVR and your android device browsers are up to date.<\/p>\n\n\n\n<p>Then, read this guide to <a href=\"https:\/\/rextheme.com\/docs\/wp-vr-embed-youtube-360-video\/\" target=\"_blank\" rel=\"noreferrer noopener\">embed YouTube 360 Degree Videos<\/a> and make sure that you&#8217;ve followed it.<\/p>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n<p>If you did not find your issue on the list, or the solution did not work for you, you can always contact our support or live chat.<\/p>\n\n\n\n<p>**Before you contact us with with an issue, please make sure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You&#8217;re using the latest version of <strong>WPVR<\/strong>.<\/li>\n\n\n\n<li>The <strong>WordPress<\/strong> version and the <strong>PHP<\/strong> version of your site is not too backdated.<\/li>\n\n\n\n<li>Your <strong>License Key<\/strong> is active (for WPVR Pro).<\/li>\n\n\n\n<li>Clear browser cache and reload the tour page (Load the tour page on an incognito browser if possible).<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Searching for a solution to any issues you&#8217;re facing using WPVR &#8211; Quality WP Virtual Tour Creator?Here is a list for troubleshooting the common issues for WPVR.<\/p>\n","protected":false},"author":1051,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"doc_category":[536],"doc_tag":[],"class_list":["post-58158","docs","type-docs","status-publish","hentry","doc_category-troubleshooting-solve-common-issues"],"acf":[],"year_month":"2026-05","word_count":605,"total_views":"7321","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Jahir Chowdhury","author_nicename":"jahir","author_url":"https:\/\/rextheme.com\/author\/jahir\/"},"doc_category_info":[{"term_name":"Troubleshooting - Solve Common Issues","term_url":"https:\/\/rextheme.com\/docs-category\/troubleshooting-solve-common-issues\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/docs\/58158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/users\/1051"}],"replies":[{"embeddable":true,"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/comments?post=58158"}],"version-history":[{"count":4,"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/docs\/58158\/revisions"}],"predecessor-version":[{"id":413301,"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/docs\/58158\/revisions\/413301"}],"wp:attachment":[{"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/media?parent=58158"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/doc_category?post=58158"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/rextheme.com\/wp-json\/wp\/v2\/doc_tag?post=58158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}