Clicks show a Red Cross

  • Resolved Susanne Flö

    (@lokena)


    1 year, 4 months ago

    I get a red cross below ‘Clicks’ – no clicks shown even I have clicked myself.

    In ‘Options* I have chosen ‘Enable for tracking’

    I have the latest updated version of both WP and PL

    Please advise – Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support nevenag

    (@nevenag)

    1 year, 4 months ago

    Hi @lokena,

    If the “Clicks” column when viewing a pretty link is showing as a red X then this typically means that click tracking has been disabled. However, click tracking can be enabled/disabled at a global level so you might try navigating to Wp-Admin -> Pretty Links -> Options -> Links and double-check that the “Enable Tracking” option is selected/checked.

    If it’s not selected, please enable that option and this will ensure that any future pretty links created will have click tracking set up going forward. To fix your existing pretty link(s), you’ll want to edit it on the Pretty Links page (Wp-Admin -> Pretty Links) and underneath the “Advanced” tab you can select the “Tracking” option. Once it’s selected, then clicks will start getting tracked on those pretty links as well.

    Thread Starter Susanne Flö

    (@lokena)

    1 year, 4 months ago

    Thank you, it was the Advanced I missed.

    Be well –

Viewing 2 replies - 1 through 2 (of 2 total)

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