Amazing plugin, helpdesk even better

This plugin is perfect. It improved a lot over the last few years. We use it already for almost 10 years and we’ve seen the whole product and interface improve over the years. Everything you might need from a download manager is in there. And, if you ever run into issues or you have questions, the support (via chat and email) is very quick to help you out. We love this plugin. The Pro version is highly recommended !