Slow, buggy, house of cards

  • shustus

    (@shustus)


    2 months, 2 weeks ago

    Integrating WPML into our website was a terrible experience. So many issues raised with support (which was slow but ok), only to find more / new bugs. So many hours spent, just to end up with a website which I no longer trust. Next order of business: getting rid of WPML, migrate to other product.

    The product feels like a house of cards. Too complex, too brittle.

    I am not one to write bad reviews, but felt I had to in order to help avoid others avoid this product.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nicolas V.

    (@nicolasviallet)

    2 months, 2 weeks ago

    Hi Justus,

    This repository is for WPML Multilingual & Multicurrency for WooCommerce. Reviews and support for premium products (such as WPML), are not allowed on WordPress.org and should be submitted via your WPML account.

    That said, I’ve reviewed your recent support history on wpml.org: all 7 out of 8 tickets you submitted were resolved. Including one where we provided a workaround to improve compatibility with a third-party plugin and also contacted the plugin author to help address the issue permanently.

    Only one issue could not be resolved (opening an HTML tag in one block and closing it later in another block), but that’s because it’s not a supported or standard practice.

    If you still have pending issues, please open a new ticket on our support forum, we’d be happy to continue assisting you.

    Thread Starter shustus

    (@shustus)

    2 months, 2 weeks ago

    Hi @nicolasviallet ,

    I appreciate your feedback. Indeed the tickets where (mostly) resolved, and as stated in my review I am generally happy with the support. But 8 tickets within a span of a few weeks, and numerous smaller problems that were not reported as issues (today for instance the WPML servers where too slow for me to able to use ATE reliably, spawning error messages which don’t explain what’s happening) are too much. On top of that, editing translations is extremely slow, the database got bloated and my website slower. For me, it was a bad investment. Not so much the license cost: time is much more expensive. Every time I do “something” it feels like a new problem pops up, and even though support is there to support me (able to work around bugs), these problems slowly but surely took away the trust I have in the product.

    • This reply was modified 2 months, 2 weeks ago by shustus.
    Plugin Support Nicolas V.

    (@nicolasviallet)

    2 months, 2 weeks ago

    I understand your frustration. WPML is a powerful tool for translating all types of content and plugins, but it can involve a learning curve, especially with complex sites.

    I hope you’ll be able to get your multilingual site running smoothly.

Viewing 3 replies - 1 through 3 (of 3 total)

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