Ginger Coolidge

Hello @maxbyer ,

Thanks for your reply, that gives more context to your original questions! 🙂

Have you tried this with the give_forms CPT?

Let me know, and also please provide your system information. To do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your email reply.  Here is a (silent) video showing you were to find and copy this info.https://www.loom.com/share/cc68cd6b3ecf4b32b28f3d6656291ba4

I don’t have the Elementor Pro version handy, but most likely I can gain access and do some troubleshooting after I get a setup configured close to yours.

Have a good evening 🙂

Hello @romanidis18 ,

I’m sorry to hear this has not been resolved yet

Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, and I will happily help you over there where we can exchange more information.

I’m marking it as resolved here, and when a fix is provided, I’ll update this post with any new information that has not been previously shared.

Have a good evening 🙂

Hello @romanidis18 ,

I know this can be frustrating, but it is not something we can change on our end at this time. That said, I assure you it will connect.

On our previous reply with the screenshots, the last screenshot that says “You’re all set!”, go back to your site behind it and immediately click to refresh the page and it will show it’s connected.

All the best,

Hello @romanidis18 ,

Glad you reached out, happy to help!

PayPal Donations can be a bit tricky when connecting for the first time. I sometimes have to try 2-3 times, and found that connecting in an incognito/private browser works best.

Here’s what I do when the connection is being troublesome:

• Open an Incognito or private browser instance using a web browser you don’t normally use. For example, we use Chrome as our default browser, but I’ll use a private browser session with Firefox or Safari for the PayPal connection instead
• Once in the browser, login back into your admin. If you are NOT prompted to login, you should be, so use a different browser app
• Navigate back to the GiveWP > Settings > Payment Gateways – PayPal Donations screen
• Click the Connect with PayPal Live button
• Login to your PayPal account
• It says it will redirect you back to your previous screen, but that does not always happen, so go back manually if needed
• You might see an error. Refresh the screen and if it displays a link that says to Recheck Account Status, click that
• If you still see a connection error, refresh again
• After the errors go away, click the Save Changes at the bottom of the screen and that should be the end of it

The good news is this is a one-time connection, so you won’t have to encounter this again on the same website.  

Let us know how things go! 🙂

Hello @fieryfoxx ,

Glad you reached out, happy to help!

On that same page, click to disable the Form Archives as shown here.

https://www.loom.com/i/b5b88e65c26e4b9892a0cda2da65ba53

Also, it’s imperative to visit your Permalinks page after those changes. This is located in your main WordPress – Settings menu. You do not have to make any changes, rather, simply visiting the Permalinks page will “flush” and refresh all of the links on your website.

If this doesn’t solve the issue, please provide screenshots or a screen video showing where your link displays a donation form without being logged in to the site.

It’s been a while since we’ve heard back. I’m marking this as resolved for now, but if you still have questions, you can reply right here, and I’ll be happy to hop back in.

Have a great weekend 🙂

Hello @riseandgrow ,

Thanks for sharing the updates!

For the next step, I would like to dig deeper to understand what is happening with GiveWP on your site. I’d like to gain admin access, however, we never want to share those credentials here in the public form.

To do that, can you reach out via our contact form at https://givewp.com/contact-us/? Use the option that says I am responding to a request to contact you. Provide the link to this thread as context, and I’ll be happy to take a look.

I’m marking this topic as resolved here. See you on the other side on Monday 🙂

Hello @jcihula ,

Glad you were able to find the data! It’s easier to see the custom fields all in one screen in the legacy view, so you may want to leave that enabled.

“Is there a way to export a list of all fields collected on the form, for a specific form?”

Yes! You can navigate to GiveWP > Tools > Export, click the Generate CSV button to the right of “Export Donation History”. On the next screen, select your donation form in the “Filter by Donation Form” list, and then you’ll see the custom fields specific to that form below the “Standard Columns” section. This allows you to include those custom fields in a CSV export file.

You can also see screenshots of this in our documentation page here:
https://givewp.com/documentation/core/tools/exports-tab/export-donations/#including-custom-fields

I hope this helps! Have a great rest of your day 🙂