nacte
Forum Replies Created
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As I said I have open tickets about these new bugs.
So far the process has been that you ask me to set up a stagging site and then you tell me that that case has moved to your development team. And then nothing happens. Why would I expect (and put more effort) any other outcome as your solve rate so far is 0%. Or actually solve rate is negative as you latest update added several new bugs.
Returning to me soon as possible is not counted as good support when actual bugs are not fixed. Now you are telling me in the pluging review that you have lost my previous tickets even I can see them open in your support console. This does not encourage me to put more effort setting up stagging sites.
Are you saying that you have lost several tickets? I see from your support console that those tickets are open. So maybe instead of asking me do more, you could actually check open tickets in your system. (Thou I guess there is thousands old open tickets.)
So far the process has been that you ask me to set up a stagging site and then you tell me that that case has moved to your development team. And then nothing happens. Why would I expect (and put more effort) any other outcome as you solve rate so far is 0%. Or actually negative as you latest update added several new bugs.