Profiles

Posted a reply to csv import stuck on importing, on the site WordPress.org Forums:
Hi @gilean, Thank you for confirming that. Since there are no console errors and all…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Work with Pirate Ship?, on the site WordPress.org Forums:
Hi @btetraulttpc, Great news! We have a direct integration with Pirate Ship in AST PRO.…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Why the shipment tracking is not progressi\\ng, on the site WordPress.org Forums:
Hi @switchbladex, This is expected behavior. When you add tracking and mark the order as…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Can’t access settings, on the site WordPress.org Forums:
Hi @henriklensberg, Thank you for trying those steps! Since clearing the cache and deactivating other…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Why the shipment tracking is not progressi\\ng, on the site WordPress.org Forums:
Hi @switchbladex, Actually, if you integrate AST with TrackShip, it would work with all shipping…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Why the shipment tracking is not progressi\\ng, on the site WordPress.org Forums:
Hi @switchbladex , Great question! The reason for the different behavior is that each shipping…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Shipment tracking information not showing in “Shipped” customer email, on the site WordPress.org Forums:
Hi @agumba, Thank you for reaching out! There are a couple of things to check…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Why the shipment tracking is not progressi\\ng, on the site WordPress.org Forums:
Hi @switchbladex, We've already updated the JNE tracking URL in AST's shipping carriers list. To reflect…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Why the shipment tracking is not progressi\\ng, on the site WordPress.org Forums:
Hi @switchbladex, Regarding your questions: If the “Track your order” button opens a “Not Found”…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Alpha/numeric (“1Zxxxxx) UPS tracking numbers get loaded as just “1”, on the site WordPress.org Forums:
Hi @alastairjameswporg, To understand what’s happening, I need to check how the tracking number is…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking link not created, on the site WordPress.org Forums:
Hi @larvafashion, Yes, the shipping provider must be passed in the REST API request. AST…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Translation problem, on the site WordPress.org Forums:
Hi @plerix, We didn’t make any changes related to language handling in version 3.9. The…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking info on “completed” order, on the site WordPress.org Forums:
Hi @joy0114, You’re very welcome — I’m glad we could get this sorted quickly for…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking info on “completed” order, on the site WordPress.org Forums:
Hi @joy0114, I’m happy to let you know that we’ve released the latest plugin version…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking info on “completed” order, on the site WordPress.org Forums:
Hi @joy0114, At the moment, there isn’t an option to remove the tracking information from…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking Info Not Sending, on the site WordPress.org Forums:
Hi @skate-o, We haven’t made any changes in the plugin that would affect the tracking…

Posted a reply to [Country Based Restrictions for WooCommerce] restricted countries not showing the unavailable label, on the site WordPress.org Forums:
Hi @bukers, I checked the product page and added the item to the cart for…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Les infos de suivi n’apparaissent pas dansle mail commande expédiée, on the site WordPress.org Forums:
Hi @lespetitsnoeudsdelucie, Thanks for your message. No, there is no conflict with the VillaTheme email…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Great functionality and super quick support, on the site WordPress.org Forums:
Thank you so much for the great review!

Posted a reply to [Country Based Restrictions for WooCommerce] restriction on billing address?, on the site WordPress.org Forums:
Hi @bazzjazz, In this case, the customer will need to enter Billing Country = Australia…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] order status not upgraded “Completed” email notification, on the site WordPress.org Forums:
Hi Alex, Our plugin doesn’t include any printing settings, and we also don’t generate or…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Portuguese translation needs fixing, on the site WordPress.org Forums:
Hi @webdados, Thank you for bringing this to our attention, and for the work you’ve…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Feature Request, on the site WordPress.org Forums:
Hi @jasonhouge, Thanks for the kind words — great to hear you’ve been using AST…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] not working, on the site WordPress.org Forums:
Hi @andrewrobo, How are you adding the tracking information to your WooCommerce orders? Also, in…

Posted a reply to [Country Based Restrictions for WooCommerce] Exception to country restriction for specific user, on the site WordPress.org Forums:
Hi @jcharouz, At the moment, the plugin doesn’t include an option to bypass the restriction…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking information has stopped transmitting to Amazon, on the site WordPress.org Forums:
Hi @seethroughweb, Nothing has changed on our side — AST doesn’t have any direct integration…

Posted a reply to [Zorem Local Pickup] Great developers, on the site WordPress.org Forums:
Thank you so much for your kind words — we really appreciate it!

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking information not appearing, on the site WordPress.org Forums:
Really glad to hear that — thanks! If you’re enjoying the plugin and the support,…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Error on order list, on the site WordPress.org Forums:
Hi @janmoreno, Thanks for sharing the error details. To understand why the carrier name isn’t…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Status Bar Stuck on ‘Shipped’ in ‘Completed Order’ Email, on the site WordPress.org Forums:
Thanks for your message. You’re correct — without TrackShip, the tracking widget in the Completed…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Status Bar Stuck on ‘Shipped’ in ‘Completed Order’ Email, on the site WordPress.org Forums:
Hi @jeff1245, Thanks for your message. With the AST Free version, the tracking information is…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Tracking information not appearing, on the site WordPress.org Forums:
Hi @guavacreations, We’ve tested AST with the latest WordPress 6.9 update, and the tracking information…

Posted a reply to [Country Based Restrictions for WooCommerce] Products Removed from Cart, on the site WordPress.org Forums:
Hi @sarafabrizi, This usually happens when the cart is being cached.Do you use any caching…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Suggestion: 2nd tracking Email notification, on the site WordPress.org Forums:
Hi @syberpro, Thanks for the suggestion — and I completely understand the situation. In the…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Meta key for the tracking number., on the site WordPress.org Forums:
Hi @gaurab74, Yes, the meta key is still the same: _wc_shipment_tracking_items If your function isn’t…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Update Pass the Parcel tracking link, on the site WordPress.org Forums:
Really glad to hear that — thanks! If you’re enjoying the plugin and the support,…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] Update Pass the Parcel tracking link, on the site WordPress.org Forums:
Hi @bentwingbird, We've updated the Pass the Parcel tracking URL in AST's shipping carriers list. To…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] How to remove the shipment tracking section from customer completed order emails, on the site WordPress.org Forums:
Great to hear that it worked perfectly! 😊If you’re enjoying the plugin and our support,…

Posted a reply to [Advanced Shipment Tracking for WooCommerce] How to remove the shipment tracking section from customer completed order emails, on the site WordPress.org Forums:
Hi @magsmyk00, Thanks for reaching out. The tracking section in the Completed Order email isn’t…