Spring Health

It’s 11:47 P.M. Your presentation is tomorrow. Your mind won’t slow down. And your therapy appointment isn’t until next week. This is the reality of mental health for so many people. The hardest moments don’t happen during sessions, or even the regular 9 to 5. For HR leaders, this raises an important question: What support exists in the hours between therapy appointments? At Spring Health, we’re establishing how AI can extend care beyond the session with: 💬 In-the-moment support 🧘 Coping tools 💡 Reflection prompts 💚 Gentle encouragement to stay engaged in care A tool to support therapists; designed to reinforce and continue the work that happens in appointments. We’re building an AI-powered platform that delivers around-the-clock support. An outcome we’re already seeing: Members using AI support were 5% more likely to book their next therapy session.

A therapy session lasts 50 minutes. A week is 168 hours. Anxiety, burnout, stress, and depression do not wait neatly for the next appointment. The moments between sessions are often when people need support most. That's why Spring Health is building care that continues beyond the calendar invite: support that helps members stay connected to care between appointments, across needs, and over time.

The hardest part of mental health care is not always getting to the appointment. Sometimes it is what happens after. The late-night spiral. The difficult conversation at work. The weekend when momentum starts to slip. For employees, those moments rarely happen on schedule. For employers, they are where the value of a mental health benefit is tested. The next standard is care that keeps working between appointments. In this month’s Mind at Work, we explore the 167 hours between weekly therapy sessions, why between-session support matters for workforce mental health, and how responsible AI can help employees stay connected to care when momentum is most fragile.

Beth Finkel, Head of Partnerships at On the Goga, believes that mental health support is a high-performance differentiator. The companies that invest in mental health are the ones that will succeed. Businesses run in cycles. And while we need people to meet high-stress moments, organizations must be proactive in managing the aftermath. That’s what On the Goga is built to do — meet people where they’re at, and provide workplace well-being solutions that make a meaningful difference. For #MentalHealthAwarenessMonth, we’ve been honored to hear from HR and benefits leaders on what mental health looks like at their organizations. And as May comes to a close, we’re committed to breaking barriers in mental health — every month of the year.

This week we celebrated 10 years of Spring Health. In 2016, April Koh and Adam Chekroud met at Yale University with a research-backed hypothesis: that AI could predict which mental health treatment would work for which person, and that premise could become the foundation of a better system. What followed was a decade of clinical proof, peer-reviewed outcomes, and a platform now serving people in 203 countries. 92% of members reliably improve or recover. Care delivered in under a day. A guaranteed ROI for every employer customer we have ever had. And an AI safety framework we built and open-sourced for the entire industry. The company that was founded on AI is now leading the industry into an AI-native future. Swipe through the last 10 years.

Over 60 million U.S adults (more than 1 in 5) experience at least one symptom of a mental health condition (anxiety, depression, etc.) each year. And too often, stigma keeps people from getting the support they need. At ZBeta, we’re focused on reducing those barriers and making care more accessible for our employees and their families. Through our partnership with Spring Health, our employees and their dependents have access to free mental wellness services, including: -          Confidential Therapy -          Professional Coaching -          24/7 Crisis Support -          Wellness Exercises and Tools We also know that access alone isn’t enough. That’s why our Talent & Culture team works closely with managers to help them recognize when someone may need support—and ensure they feel comfortable pointing employees toward the right resources. This month, in recognition of Mental Health Awareness Month, we hosted activities like wellness BINGO and a webinar with Spring Health to encourage employees to prioritize their well-being. Supporting our people means supporting the whole person. From time outdoors to small everyday resets, employees also shared a few of the ways they’ve been prioritizing their mental well-being this month. If you or someone you know could benefit, here are a few free resources: 🔗https://lnkd.in/gFHGu-wE 🔗https://lnkd.in/eUkizcmp 🔗https://lnkd.in/e7Emx-an #AtoZBeta #ZBetaCareers

Mental Health Awareness Month is coming to an end; our conversations around mental health shouldn't. As a Health & Performance Consultant at HUB, I’m increasingly helping clients navigate questions around AI-powered mental health solutions. AI technology evolves quickly, and I believe the conversation around #AIsafety deserves far more attention than it’s getting today. AI is quickly becoming part of the employee experience, especially in mental health solutions. Some tools have real potential to improve access and engagement. But when AI is involved in high-risk mental health conversations, “innovation” alone isn’t enough - safety, transparency, and clinical accountability are non-negotiable. More employers are starting to ask the right questions: ●     How is AI being evaluated for safety in mental health care? ●     Does it appropriately recognize and escalate risk? ●     What clinical oversight and governance are in place? ●     How are bias, privacy, and informed consent being addressed? Emerging AI safety frameworks provide a strong foundation, and I'm encouraged to see more clinically grounded evaluation tools emerging, such as VERA-MH, which helps assess how AI responds in sensitive mental health conversations. As consultants, we have an opportunity, and responsibility, to help clients think critically about not just what AI can do, but how it should be used safely and responsibly in workforce mental health. Curious what others are seeing. Are AI safety and governance becoming part of your evaluation process?

At Wellstar Health System, being a leader in workplace mental health means normalizing open conversations and encouraging team members to be brave in sharing their own stories. As Christine Callaway, Well-Being Coaching Consultant at Wellstar, says, addressing our own needs first allows us to create a safe environment for everyone in the workplace. That’s something that we’re proud to enable the Wellstar team to do with tailored mental health support that meets every employee where they’re at.

Mental Health Awareness Month is a reminder that well-being is essential to our people and our culture at Bread Financial. We take a holistic approach to supporting our associates, with resources that address mental, physical, financial and emotional health. This includes programs like Spring Health, LivingWell and others that make it easier to access care and support every day. Our commitment is reflected in continued Platinum Bell Seal recognition from Mental Health America for Workplace Mental Health, reinforcing our focus on building a culture where people feel supported and empowered to thrive. #LifeAtBreadFinancial #MentalHealthAwarenessMonth