Training & Development

One skill separates great communicators from average ones: Perspective-taking. The ability to see things from someone else’s point of view. But most people do it wrong. Here’s how to do it right, especially when you’re leading or being led: When you’re the boss, persuading down: You’re trying to convince Maria on your team to do something different. She’s pushing back. Your instinct might be to assert your authority. But that’s a mistake. Here’s why… Research shows: The more powerful you feel, the worse your perspective-taking becomes. More power = less understanding. So if you want to persuade Maria, don’t lean into your title. Do the opposite: dial your power down, just briefly. Try this: Before the next conversation, remind yourself: Maria has power too. I need her buy-in. Maybe she sees something I don’t. Lower your feelings of power to raise your perspective. From that place, ask: → What does she see that I’m missing? → What might be in her way? → What’s a win-win outcome? That shift changes the entire dynamic. Instead of steamrolling, you’re collaborating. And that’s how you earn trust and results. Now flip it. You’re the employee persuading your boss. It’s a high-stakes moment. You’re nervous. So do you appeal to emotion? No. Drop the feelings. Focus on interests. Here’s the key question: “What’s in it for them?” Not how you feel. Not your big dream. → Will it save time? → Improve performance? → Help them hit their goals? Make it about their world, not yours. Why? Because every boss has a mental shortcut: → Does this employee make my life easier or harder? Be the person who brings clarity, ideas, and upside. Not complaints, drama, or friction. In summary: → Persuading down? Dial down your power to see clearer. → Persuading up? Focus on their interests, not your emotions. Perspective-taking is a superpower, if you learn how to use it. Now practice, practice, practice.

Louder for the people at the back 🎤 Many organisations today seem to have shifted from being institutions that develop great talent to those that primarily seek ready-made talent. This trend overlooks the immense value of individuals who, despite lacking experience, possess a great attitude, commitment, and a team-oriented mindset. These qualities often outweigh the drawbacks of hiring experienced individuals with a fixed and toxic mindset. The best organisations attract talent with their best years ahead of them, focusing on potential rather than past achievements. Let’s be clear this is more about mindset and willingness to learn and unlearn as apposed to age. To realise the incredible potential return, organisations must commit to creating an environment where continuous development is possible. This requires a multi-faceted approach: 1. Robust Training Programmes: Employers should invest in comprehensive training programmes that equip employees with the necessary skills for their roles. This includes on-the-job training, mentorship programmes, online courses, and workshops. 2. Redefining Hiring Criteria: Organisations should revise their hiring criteria to focus more on candidates’ potential and willingness to learn rather than solely on prior experience or formal qualifications. Behavioural interviews, aptitude tests, and probationary periods can help assess a candidate's ability to learn and adapt. 3. Partnerships with Educational Institutions: Companies can collaborate with educational institutions to design curricula that align with industry needs. Apprenticeship programmes, internships, and cooperative education can bridge the gap between academic learning and practical job skills. 4. Lifelong Learning Culture: Encouraging a culture of lifelong learning within organisations is crucial. Employers should provide ongoing education opportunities and support for professional development. This includes continuous skills assessment and access to resources for upskilling and reskilling. 5. Inclusive Recruitment Practices: Employers should implement inclusive recruitment practices that remove biases and barriers. Blind recruitment, diversity quotas, and targeted outreach programmes can help ensure that diverse candidates are given a fair chance. By implementing these measures, organisations can develop a workforce that is adaptable, innovative, and resilient, ensuring sustainable success and growth.

A learning culture is not built by offering more training. It emerges where curiosity, connection, and purpose intersect. Andrew Barry, in The Curious Lion, describes learning culture as a lotus where several forces overlap. I find this framing helpful because it moves the conversation beyond HR programs and into the fabric of the organization. At the individual level, there is curiosity. People must feel invited to ask questions, challenge assumptions, and explore. Without individual curiosity, learning remains compliance. At the organizational level, there is mission. Learning needs direction. When people understand what the company stands for and where it is going, their curiosity becomes focused rather than scattered. At the relational level, there is human connection. Learning accelerates in environments where people feel safe to speak, experiment, and reflect together. The fourth circle is continuous learning. Learning must be ongoing, not episodic. Not a workshop, but a way of operating. Continuous learning ensures that curiosity, mission, and connection reinforce each other over time rather than fading after the latest initiative. When these circles overlap, deeper elements emerge: Shared vision aligns effort. Shared experiences create collective memory. Shared assumptions shape how reality is interpreted. Shared stories transmit meaning across generations. At the center sits what we call learning culture. Not an initiative, but a pattern of how people think, relate, and evolve together. The question for leaders is not, “Do we offer learning opportunities?” It is, “Do curiosity, mission, and connection truly reinforce each other continuously in our organization?” That is where learning becomes cultural rather than occasional.

I just watched a brilliant young mind quit after his first performance review.  The system didn't fail, it worked exactly as designed. And that's the problem. A close friend's son called me yesterday asking for advice. This kid has always been exceptional - top of his class, and one of the most hardworking young minds I know. He joined a company last year, excited to prove himself. His first performance review just happened. They put him on a PIP for "team collaboration issues." Here's what actually happened that past year: + On-time, flawless project delivery. + Zero complaints from stakeholders. + Often stayed late to get things right. But he wasn’t loud. He didn’t hang around in Slack threads and coffee chats or networked just for the sake of being visible. He focused on the work. And that somehow became a problem. When he called me, his voice was shaking. "I keep questioning myself. Maybe I really am terrible at my job." Just imagine an A-player, now doubting his entire future because our review systems punish introverts, misfit metrics, and non-traditional brilliance. I told him what I'm telling you: You're not the problem, kid. The system is. Four decades in this industry, and this still breaks my heart every time.  We're crushing exceptional talent with processes designed for a different era. We measure yesterday's activities instead of tomorrow's potential. The best leaders understand that real performance happens in real-time, not annual reviews. They coach continuously, celebrate wins immediately, and address challenges before they destroy confidence. ✅ Netflix eliminated performance reviews entirely.  ✅ Adobe replaced them with ongoing conversations.  ✅ Google shifted to quarterly goals with continuous feedback. These aren't experiments, they're competitive advantages. While traditional companies waste months on review documents nobody reads, smart organisations invest that time in actual development conversations that drive results. We need to replace annual reviews with monthly check-ins that matter. And most importantly, replace the assumption that people need to be "reviewed" like products with the understanding they need to be supported, challenged, and trusted to grow. That young man will find a company that values his work ethic over his small talk skills. His former employer will keep wondering why they can't retain talent while using the same broken processes. The difference will transform one organisation and devastate the other. So, stop managing performance like it's a quarterly report. Start enabling it like it's a human being's career and dreams. #performancereviews #thoughtleadership

Sustainability in Supply Chains A guide for private markets investors 🌍 Private markets investors face increasing pressure to integrate sustainability into supply chain management. This guide by PRI explains why supply chain due diligence is essential and how investors can embed it across the investment cycle to safeguard assets, reduce risks, and capture value. Supply chain risks, ranging from human rights abuses to environmental violations, have become financially material issues with direct implications for investor performance, regulatory compliance, and reputation. Human rights concerns are significant. Forced labour affects an estimated 28 million people worldwide, with rising risks in major sourcing countries such as India, Vietnam, China, Mexico and the United States. Migrant workers are particularly vulnerable, while child labour remains prevalent in high-risk industries and regions. Working conditions also present serious challenges. Excessive hours, unsafe workplaces and poor wages undermine the stability of global supply chains. These issues are concentrated in industries such as apparel, electronics, food and agriculture, construction materials and mining where oversight is often limited. Environmental risks add complexity. Nearly half of global sourcing markets face high or extreme risk of violations related to waste management, emissions and hazardous materials. Biodiversity loss and deforestation linked to commodities such as palm oil, soy and timber increase exposure to both regulatory and operational disruptions. Regulatory requirements are tightening worldwide. The EU Corporate Sustainability Due Diligence Directive, the US Uyghur Forced Labor Prevention Act and the EU Deforestation Regulation compel companies and investors to identify, mitigate and report risks throughout their supply chains. Failure to comply carries financial consequences. Volkswagen shipments were detained at US ports, Shein faced delays in listing plans due to sourcing concerns and companies in Germany were investigated and fined for breaches of the Supply Chain Act. These examples show how supply chain management is now a strategic necessity. Proactive due diligence creates opportunities. Companies with strong supply chain transparency and risk management can secure contracts, improve resilience, reduce costs and strengthen their brand. Investors can leverage these practices to enhance portfolio performance and protect value at exit. The guide explains that due diligence should be present at every stage of the investment cycle. This includes governance and policies, early screening, detailed risk assessments, legal agreements, active engagement, monitoring and exit planning. Clear roles, data systems and training are critical. Integrating sustainability into supply chain due diligence strengthens both risk management and value creation. #sustainability #business #sustainable #esg

If you're learning SQL in 2025, this mindmap is your best friend. From beginners writing SELECT queries to advanced analysts optimizing joins and using window functions, this guide has it all: 1. 𝐒𝐐𝐋 𝐁𝐚𝐬𝐢𝐜𝐬 – SELECT, WHERE, ORDER BY, GROUP BY, and more. 2. 𝐅𝐢𝐥𝐭𝐞𝐫𝐢𝐧𝐠, 𝐒𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐠𝐠𝐫𝐞𝐠𝐚𝐭𝐢𝐨𝐧s – Learn to slice data with conditions, BETWEEN, IN, and logical operators. 3. 𝐉𝐨𝐢𝐧𝐬 – Understand how to combine data from multiple tables with INNER, LEFT, RIGHT, and FULL OUTER joins. 4. 𝐖𝐢𝐧𝐝𝐨𝐰 𝐅𝐮𝐧𝐜𝐭𝐢𝐨ns – Use RANK(), LEAD(), LAG(), and ROW_NUMBER() for advanced analytics. 5. 𝐃𝐚𝐭𝐞 𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧s – Work with time-based data using DATE_TRUNC(), EXTRACT(), NOW() etc. 6. 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 – Perform statistical analysis and integrate with ML tools like BigQuery ML and Snowflake ML. 7. 𝐂𝐓𝐄𝐬, 𝐓𝐞𝐦𝐩 𝐓𝐚𝐛𝐥𝐞𝐬 & 𝐒𝐮𝐛𝐪𝐮𝐞𝐫𝐢𝐞s – Reuse logic with WITH clauses, recursive queries, and subqueries. 8. 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨n – Learn indexing, query planning, and writing efficient queries for dashboards. 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐓𝐢𝐩𝐬: - Use indexes on columns you frequently filter or join - Avoid SELECT * and only fetch the necessary columns - Use EXPLAIN or ANALYZE to understand query execution plans - Limit joins and subqueries when possible for better performance - Rewrite complex logic using CTEs or temp tables to improve readability 𝐇𝐨𝐰 𝐭𝐨 𝐋𝐞𝐚𝐫𝐧 𝐒𝐐𝐋 𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲: – Practice simple SELECT, WHERE, and GROUP BY queries – Use sample datasets to understand INNER, LEFT, and FULL joins – Try window functions, date functions, and subqueries – Build dashboards or solve business problems using real-world data – Participate in SQL competitions or daily practice series Whether you're prepping for interviews, optimizing dashboards, or building data pipelines, this mindmap is your go-to reference. ♻️ Save it for later or share it with someone who might find it helpful! 𝐏.𝐒. I share job search tips and insights on data analytics & data science in my free newsletter. Join 15,000+ readers here → https://lnkd.in/dUfe4Ac6

Thousands of studies. Dozens of leading psychology researchers. Decades of experiments on why some people keep going when others quit… and I’ve boiled it down to the 7 biggest takeaways: 1. Action before motivation. Peter Gollwitzer’s work on implementation intentions shows that taking even the smallest step kickstarts a psychological commitment loop. Action fuels motivation more reliably than waiting to “feel ready.” 2. Make your goals specific. Locke & Latham’s Goal Setting Theory (over 1,000 studies) found that specific, challenging goals (“Run 3 times this week”) consistently lead to higher performance than vague ones (“Get fitter”). 3. Progress fuels persistence. According to the goal‐gradient hypothesis, motivation increases as we get closer to a goal. Studies in both animals and people show that small wins, like filling in progress bars or checking off steps, supercharge persistence. 4. Meaning beats willpower. Roy Baumeister found that willpower is finite, but Victor Frankl’s work on meaning and Kashdan & McKnight’s research on purpose show that a deep “why” sustains effort far beyond raw self-control. 5. Shape your environment. Wendy Wood’s research on habits shows that high self-control people don’t rely on willpower alone; they design their surroundings so the desired action is easy and temptations are out of reach. 6. Use social accountability. Harkins & Szymanski demonstrated the audience effect: people persist longer when others can see or expect their effort. More recently, Gollwitzer & Sheeran’s meta-analysis found that public commitments increase follow-through rates significantly. 7. Expect setbacks. Motivation oscillates; it’s not a flat line. Dörnyei’s process-oriented model outlines how motivation ebbs, flows, and needs recalibration. That shifting energy gives you data. And through it all, there’s one big takeaway: Stop waiting for motivation. Take action. Which one is most relevant for you?

Leveraging this new OpenAI real time translator to phish via phone calls in the target’s preferred language in 3…2… So far, AI has been used for believable translations in phishing emails — E.g. my Icelandic customers are seeing a massive increase in phishing in their language in 2024. Before only 350,000 or so people comfortably spoke Icelandic correctly, now AI can do it for the attacker. We’re going to see this real time translation tool increasingly used to speak in the target’s preferred language during phone call based attacks. These tools are easily integrated into the technology we use to spoof caller ID, place calls, and voice clone. Now, in any language. Educate your team & family + friends. Make sure folks know: - AI can voice clone - AI can real time translate to speak in any language - Caller ID is easily spoofed with or without AI tools - AI tools will increase in believability Example AI voice clone/spoof example here: https://lnkd.in/gPMVDBYC Will this AI be used for good? Sure! Real time translations are quite useful for people, businesses, & travel. We still need to educate folks on how AI is currently use to phish people & how real time AI translations will increase scams across (previous) language barriers. *What can we do to protect folks from attackers using AI to trick?* - Educate first: make sure folks around you know it’s possible for attackers to use AI to voice clone, deepfake video and audio (in real time during calls) - Be politely paranoid: encourage your team and community to use 2 methods of communication to verify someone is who they say they are for sensitive actions like sending money, data, access, etc. For example, if you get a phone call from your nephew saying he needs bail money now, contact him a different way before sending money to confirm it’s an authentic request - Passphrase: consider using a passphrase with your loved ones to verify identity in emergencies (e.g. your sister calls you crying saying she needs $1,500 urgently ask her to say the passphrase you agreed upon together or contact with another communication method before sending money)

Early in my facilitation career, I made a big mistake. Spent hours crafting engaging activities and perfecting every little detail… Thinking that amazing learning design is what would make my workshops stand out and get me rehired. Some went great. Some bombed. You know the ones, sessions where: - One participant dominated the conversation. - People quietly disengaged, barely participating. - half the group visibly frustrated but not saying anything. I would push through, hoping things would course-correct. But by the end, it was a bit… meh. I knew my learning design was great so... What was I missing? Why the inconsistency between sessions? 💡I relied too much on implicit agreements. I realised that I either skipped or rushed the 'working agreements'. Treating it like a 'tick' box exercise. And it's here I needed to invest more time Other names for this: Contract, Culture or Design Alliance, etc... Now, I never start a session without setting a working agreement. And the longer I'm with the group, the longer I spend on it. 25 years of doing this. Here are my go-to Qs: 🔹 What would make this session a valuable use of your time? → This sets the north star. It ensures participants express their needs, not just my agenda. 🔹 What atmosphere do we want to create? → This sets the mood. Do they want an energising space? A reflective one? Let them decide. 🔹 What behaviours will support this? → This makes things concrete. It turns abstract hopes into tangible agreements. 🔹 How do we want to handle disagreement? → This makes it practical. Conflict isn’t the problem—how we navigate it is. ... The result? - More engaged participants. - Smoother facilitation. - Ultimately, a reputation as the go-to person for high-impact sessions. You probably already know this. But if things don't go smoothly in your session. Might be worth investing a bit more time at the start to prevent problems later on. Great facilitation doesn't just happen, It's intentional, and it's designed. ~~ ♻️ Share if this is a useful reminder ✍️ Have you ever used a working agreement in your workshops? What’s one question you always ask? Drop it in the comments!

I've delivered 500+ keynotes. Here's a pro-tip for speaking/presenting. Your pre-performance ritual isn't optional. It's essential. The difference between good and transformational always comes down to those final 15 minutes. HERE'S MY NON-NEGOTIABLE RITUAL: T-minus 30 minutes: Tech check complete. No more logistics. T-minus 15 minutes: Complete isolation begins. This is when I start programming my nervous system for peak state. T-minus 10 minutes: Active preparation. I pace backstage, repeating my opening lines until they're cellular: "Change itself has changed..." "When we think about transformation..." "Let me tell you about the moment..." T-minus 5 minutes: Full state activation. No conversations. No distractions. Just presence. Why this matters: Your opening determines everything. If those first 30 seconds land perfectly, you're in flow for the entire presentation. If they don't, you spend 10 minutes trying to find your rhythm. THE SCIENCE: Your prefrontal cortex can hold 7±2 pieces of information. Your opening sequence needs all of that bandwidth. A "quick chat" deletes 3-4 of those slots. Now you're on stage trying to REMEMBER your opening instead of BEING it. FOR SPEAKERS/PRESENTERS: Protect your ritual. Write it into your contract: "15-minute isolation period before stage time required for optimal performance." This isn't being difficult. It's being professional. FOR THOSE HIRING SPEAKERS: Want maximum impact? Give us space to create it. We're not being antisocial. We're preparing to transform your audience. Think of us like athletes before a game or surgeons before surgery. The ritual isn't preference, it's preparation. THE FRAMEWORK: 1. Decide your optimal activation time (10-30 minutes) 2. Communicate boundaries clearly and early 3. Design your ritual for YOUR nervous system 4. Practice until it's automatic 5. Never apologize for protecting your performance Your boundaries aren't limitations. They're the architecture of excellence. What pre-performance ritual would unlock your next level?